Privacy Policy

Welcome to Spinko. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website, services, and games. By using Spinko, you agree to the terms of this Privacy Policy. We encourage you to read it carefully to understand our practices regarding your information.

This policy applies to all users of Spinko, regardless of their location, though specific legal requirements may vary by jurisdiction. We are dedicated to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant.

We collect various types of information to provide and improve our services to you. This includes information you directly provide to us, information collected automatically, and information from third parties.

• Information You Provide:
  • Registration Data: When you create an account with Spinko, we collect your name, date of birth, email address, physical address, phone number, and chosen username and password.
  • Verification Documents: To comply with regulatory obligations, we may request copies of identification documents such as passports, driving licenses, utility bills, and bank statements.
  • Financial Information: We collect payment details, including credit/debit card numbers, bank account information, and e-wallet details, for deposits and withdrawals.
  • Communication Data: Records of your communications with our customer support team via live chat, email, or telephone.
  • Voluntary Information: Any other information you voluntarily provide, such as survey responses, feedback, or participation in promotions.
• Information Collected Automatically:
  • Device and Usage Data: We collect information about your device and how you interact with our services, including IP address, operating system, browser type, device identifiers, referring/exit pages, and timestamps.
  • Gaming Activity: Details of your bets, game play, transactions, and other activities on Spinko.
  • Location Data: Derived from your IP address or, with your consent, from your mobile device, to ensure compliance with jurisdictional restrictions.
• Information from Third Parties:
  • Identity Verification and Fraud Prevention: We may receive information from third-party verification services, credit reference agencies, and fraud prevention agencies to confirm your identity and prevent fraudulent activities.
  • Publicly Available Information: We may collect information from public sources to comply with our legal and regulatory obligations, such as anti-money laundering (AML) and know-your-customer (KYC) requirements.

We use the information we collect for several purposes, all aimed at providing a secure, enjoyable, and compliant gaming experience at Spinko.

• To Provide and Manage Services: We use your data to set up and maintain your account, process transactions, allow you to participate in games, and provide customer support.
• For Security and Fraud Prevention: We monitor activity to detect and prevent fraud, money laundering, and other illegal activities, protecting both our platform and our users.
• To Comply with Legal Obligations: We process your data to meet regulatory requirements imposed by our licensing authority, including age verification, identity checks, and responsible gambling measures.
• To Personalize Your Experience: We may use your gaming history and preferences to offer tailored promotions, bonuses, and content that we believe will interest you.
• For Communication: We use your contact details to send you important updates about your account, service changes, and, with your consent, marketing communications.
• For Analytics and Improvement: We analyze usage data to understand how our services are used, identify areas for improvement, and optimize the user experience on Spinko.
• For Responsible Gambling: We use data to identify potential problem gambling behaviors and provide resources or interventions as required by our responsible gambling policies.

Our processing of your personal data is based on several legal grounds, depending on the specific purpose for which we are using your information.

• Contractual Necessity: We process data necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: We process data to comply with legal and regulatory obligations, such as anti-money laundering (AML) laws, age verification, and responsible gambling requirements imposed by our licensing authority.
• Legitimate Interests: We process data based on our legitimate interests, provided these do not override your fundamental rights and freedoms. This includes fraud prevention, network and information security, business analytics, improving our services, and direct marketing where permitted by law.
• Consent: In certain situations, we may ask for your explicit consent to process your data, for example, for specific marketing communications or certain types of data collection. You have the right to withdraw your consent at any time.

We do not sell your personal data. We share your information only with trusted third parties under specific circumstances and with appropriate safeguards in place.

• Service Providers: We share data with third-party vendors who perform services on our behalf, such as payment processors, IT infrastructure providers, customer support platforms, and identity verification services. These providers are contractually bound to protect your data and use it only for the purposes we specify.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulators, or law enforcement agencies if required by law, court order, or to comply with our legal and regulatory obligations.
• Fraud Prevention and Responsible Gambling Agencies: We share data with specialized agencies to assist in fraud prevention, anti-money laundering efforts, and to support responsible gambling initiatives.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will inform you of any such transfer and the choices you may have.
• Affiliated Companies: We may share data with companies within our corporate group for operational, analytical, and business purposes, always under strict data protection agreements.

We are committed to protecting your personal data from unauthorized access, alteration, disclosure, or destruction. We implement a range of technical and organizational security measures.

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and regularly monitored for potential threats.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive regular training on data protection and security best practices.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Depending on your jurisdiction and applicable data protection laws, you may have several rights regarding your personal data held by Spinko.

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Spinko uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes.

• What are Cookies? Cookies are small text files placed on your device when you visit a website. They help the website remember information about your visit.
• How We Use Cookies:
  • Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like secure login and transaction processing.
  • Performance Cookies: Collect anonymous information about how visitors use our website, helping us improve its performance and design.
  • Functional Cookies: Remember your preferences and choices, such as language settings, to provide a more personalized experience.
  • Marketing/Advertising Cookies: Used to deliver relevant advertisements to you based on your interests and browsing history.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of Spinko.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Account Data: We generally retain your account data for the duration of your active account and for a period thereafter as required by our legal and regulatory obligations, typically five years after account closure, to comply with anti-money laundering and responsible gambling regulations.
• Transaction Data: Financial transaction records are kept for periods mandated by tax and accounting laws.
• Communication Data: Records of communications may be retained for varying periods to support customer service, dispute resolution, and legal compliance.
• Marketing Consent: If you have consented to marketing, we will retain your contact details for marketing purposes until you withdraw your consent or object to receiving such communications.

After the retention period expires, your personal data will be securely deleted or anonymized.

As Spinko operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA).

When we transfer your data internationally, we take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. This may include:

• Transferring data to countries deemed to provide an adequate level of protection for personal data by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide contractual safeguards for the protection of personal data.
• Relying on your explicit consent for specific transfers.

By using Spinko, you acknowledge and agree to such international transfers of your personal data.

Spinko is strictly for individuals who are at least 18 years old, or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected personal data from a child under the legal gambling age, we will take immediate steps to delete that information from our records. If you believe we might have any information from or about a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of Spinko after any changes signifies your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please do not hesitate to contact us.

You can reach our Data Protection Officer (DPO) or customer support team through the following channels:

• Email: [email protected]
• Live Chat: Available on our website during operational hours.
• Postal Address: [Our registered office address, if applicable, or a general contact address. Avoid specific street numbers if not publicly desired.]

We are committed to addressing your inquiries promptly and transparently.