Responsible Gambling

At Spinko, we are dedicated to providing a safe, enjoyable, and responsible gaming environment for all our players. We understand that gambling should be a form of entertainment, not a source of financial or personal distress. Our commitment to responsible gaming is integral to our operations and is reflected in the tools and policies we have implemented. We strive to empower our players with the knowledge and resources to manage their gaming habits effectively. This page outlines the measures we have in place to support responsible play and how you can utilise them.

We work in accordance with the regulatory requirements set by our licensing authority to ensure fairness, security, and player protection. Our team is regularly trained on responsible gaming practices, and we continuously review and update our policies to meet the highest standards. We believe that open communication and proactive support are key to fostering a healthy gaming community at Spinko.

Understanding when gambling stops being fun and starts becoming a problem is the first step towards seeking help. Problem gambling can affect anyone, regardless of their background or financial situation. It is characterised by an increasing preoccupation with gambling, a need to bet more money or more frequently, restlessness or irritability when attempting to cut down or stop, and chasing losses. If you find yourself experiencing any of the following, it might be time to re-evaluate your gaming habits:

• Spending more money and time on gambling than you can afford or intend.
• Neglecting responsibilities at work, school, or home due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Feeling guilt, anxiety, or depression after gambling.
• Trying to hide your gambling activities from family and friends.
• Chasing losses, believing you can win back what you’ve lost.
• Gambling to escape from personal problems or feelings.

If these signs resonate with your experience, we encourage you to use the responsible gaming tools available on Spinko and consider seeking external support.

Maintaining control over your gambling activities is crucial for a positive experience. Spinko advocates for a balanced approach to gaming. Here are some practical tips to help you keep your gambling fun and under control:

• Set a Budget: Decide on a strict amount of money you are willing to lose before you start playing, and stick to it. Never gamble with money you cannot afford to lose.
• Set a Time Limit: Determine how long you will play and ensure you do not exceed this timeframe. Regular breaks are important.
• Do Not Chase Losses: Accept that losses are part of gambling. Trying to win back lost money often leads to further losses and increased frustration.
• Balance Gaming with Other Activities: Ensure gambling remains one of many leisure activities, not the sole focus of your free time.
• Avoid Gambling Under Influence: Never gamble when you are feeling stressed, upset, or under the influence of alcohol or drugs, as this can impair your judgment.
• Understand the Rules: Familiarise yourself with the rules of any game you play and the odds involved.

By following these guidelines, you can ensure your time at Spinko remains enjoyable and within your personal limits.

Spinko provides a range of tools to help you manage your spending and playing habits effectively. You can set financial limits directly within your account settings. These limits are designed to give you control and prevent overspending.

• Deposit Limits: You can set a maximum amount of money you are allowed to deposit into your Spinko account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This feature allows you to define the maximum amount of money you are willing to lose over a set period (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the period concludes.
• Wager Limits: You can also set a limit on the total amount of money you can wager within a specific timeframe (daily, weekly, or monthly). This helps manage the overall volume of your betting activity.

Any request to decrease a limit will be applied immediately. Requests to increase or remove a limit will involve a cooling-off period before they take effect, allowing you time to reconsider your decision. This cooling-off period is in place to protect you and promote responsible gaming.

If you feel you need a short break from gambling, Spinko offers time-out and cool-off options. These features allow you to temporarily restrict access to your account for a defined period, without needing to self-exclude for a longer term.

• Time-Out: You can choose to take a time-out for periods ranging from 24 hours to several weeks. During a time-out, you will not be able to log in, deposit, or place any bets. This provides a temporary pause to reflect on your gaming habits.
• Cool-Off Period: Similar to a time-out, a cool-off period allows you to step away from gaming for a set duration. The specific lengths available will be detailed in your account settings.

Once a time-out or cool-off period is activated, it cannot be reversed until the chosen period has fully elapsed. This ensures the effectiveness of the break you have chosen to take.

For players who feel they need a more significant break from gambling, Spinko provides comprehensive self-exclusion options. Self-exclusion allows you to voluntarily close your account for an extended period, preventing you from accessing any gambling services on our platform.

You can choose to self-exclude for periods ranging from six months to five years, or even permanently. During a self-exclusion period:

• Your Spinko account will be immediately closed.
• You will be removed from all marketing and promotional mailing lists.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will not be able to log in, deposit, or place any bets.

Once activated, a self-exclusion cannot be reversed until the chosen period has fully expired. To initiate a self-exclusion, please navigate to the Responsible Gaming section in your account or contact our customer support team. We are here to guide you through the process and answer any questions you may have.

Spinko is strictly committed to preventing underage gambling. Our services are not intended for, nor do we permit, individuals under the legal gambling age in their respective jurisdiction to open accounts or participate in any gaming activities. We employ robust age verification procedures to ensure that all our players meet the minimum age requirements.

During the registration process, all customers are required to confirm they are of legal gambling age. We utilise third-party verification services to cross-reference the information provided. Any account found to belong to an underage individual will be immediately closed, and any winnings will be voided. We urge parents and guardians to be vigilant and take steps to prevent minors from accessing gambling sites, such as using internet filtering software.

It is the responsibility of parents and guardians to ensure that children do not have access to their Spinko accounts or financial details. Keep your login information confidential and consider installing parental control software on devices used by minors.

To help you stay aware of the time you spend gambling, Spinko offers reality checks and session reminders. These tools are designed to prompt you at regular intervals, encouraging you to take a break and reflect on your gaming activity.

• Reality Checks: You can set up reality checks to pop up on your screen at predetermined intervals, such as every 30 minutes or every hour. This reminder will display information about how long you have been playing and your net winnings or losses during that session.
• Session Reminders: Similar to reality checks, session reminders provide a notification after a set amount of time playing. This serves as a prompt to consider ending your session or taking a break.

These reminders are an effective way to help you manage your time and ensure your gaming remains within healthy limits. You can customise the frequency of these notifications in your account settings.

Understanding your relationship with gambling is a critical step towards responsible play. Spinko encourages you to regularly assess your gaming habits. We provide a self-assessment questionnaire designed to help you evaluate whether your gambling behaviour might be becoming problematic. This tool is anonymous and can be found within the Responsible Gaming section of your account.

The self-assessment asks a series of questions about your gambling habits, feelings, and the impact gambling has on your life. Your responses are for your personal reflection and are not stored by Spinko. If your answers indicate potential issues, the assessment will suggest further steps, such as setting limits, taking a break, or seeking professional help. This is a proactive measure to support your well-being and ensure your experience with Spinko remains positive and controlled.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)