KYC and Verification

At Spinko, maintaining a secure, fair, and responsible gaming environment is paramount. We are legally obligated to verify the identity of our players. This process, known as Know Your Customer or KYC, is a fundamental requirement imposed by our licensing authority and international anti-money laundering (AML) regulations. Identity verification protects you, other players, and Spinko itself from fraudulent activities, money laundering, and underage gambling. By confirming your identity, we ensure that funds are handled legitimately, winnings are paid to the rightful owner, and our platform remains a trusted place for entertainment.

Our commitment to these standards helps prevent financial crime and promotes responsible gaming practices. Without proper verification, we cannot permit certain activities on your account, including withdrawals, and in some cases, continued play.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of clients before or during the time they start conducting transactions with us. It is a critical component of our regulatory compliance framework. For Spinko, this involves collecting and scrutinizing specific personal documentation from you. The information gathered allows us to confirm that you are who you claim to be, that you are of legal gambling age, and that your source of funds is legitimate. This due diligence is a continuous process, not a one-time event, and may be revisited over the lifetime of your account.

Identity verification is typically initiated at specific points during your journey with Spinko. While you can often register and make an initial deposit without immediate full verification, certain actions will trigger the requirement. These include:

• Your first withdrawal request, regardless of the amount.
• When your cumulative deposits or withdrawals reach a certain monetary threshold as defined by our regulatory obligations.
• If there are any suspicious or unusual activities detected on your account.
• If there are discrepancies in the information you provided during registration.
• Periodically, as part of our ongoing due diligence, even if you have been verified previously.
• When there is a significant change to your account details, such as a change of address or payment method.

We reserve the right to request verification at any time, at our sole discretion, to comply with legal and regulatory requirements.

To complete the verification process, Spinko will typically request a combination of documents. These documents fall into categories designed to confirm your identity, your residential address, and the ownership of your payment methods. All documents must be clear, valid, and show all relevant information. Please ensure that any images or scans are legible, in colour, and that no part of the document is obscured or cut off. Providing incomplete or unclear documents will cause delays.

To confirm your identity, we require a valid, government-issued photographic identification document. This document must clearly show your full name, date of birth, a photograph, and an expiry date. Acceptable forms of proof of identity include:

• Passport: A scan or clear photograph of the full photo page.
• National Identity Card: A scan or clear photograph of both the front and back of the card.
• Driving Licence: A scan or clear photograph of both the front and back of the licence.

The document must not be expired. If the document has two sides with relevant information, both sides must be provided.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current residential address. The document must be from a recognised third-party institution. Examples of acceptable proof of address include:

• Utility Bill: Such as electricity, water, gas, or internet bill (mobile phone bills are generally not accepted).
• Bank Statement: A statement from a recognised financial institution.
• Credit Card Statement: A statement from a recognised financial institution.
• Government-Issued Correspondence: Such as a tax statement or official letter from a government body.

The document must be dated within the last three months and clearly show the issuing body's logo or name. We cannot accept documents that are older than three months.

To ensure the security of financial transactions and prevent fraud, Spinko requires verification of the payment methods used on your account. The specific documents needed will depend on the payment method you have chosen:

• Credit/Debit Cards: A clear photograph of the front and back of the card. For security, please obscure the middle six digits of the long card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must remain visible.
• E-wallets (e.g., Neteller, Skrill, PayPal): A screenshot of your e-wallet account page showing your name, email address, and account ID. This screenshot should clearly demonstrate that the account belongs to you.
• Bank Transfers: A copy of a bank statement or a screenshot of your online banking portal showing your name, account number, and the bank's logo.

All payment methods used for deposits and withdrawals must be registered in your name. Third-party payments are strictly prohibited.

In certain circumstances, particularly when transactions involve larger amounts, Spinko may be required to conduct enhanced due diligence (EDD) and request proof of your source of funds (SOF) or source of wealth (SOW). This is a regulatory requirement designed to combat money laundering and terrorist financing. We may ask for documents that demonstrate the origin of the funds you are using to gamble or the origin of your overall wealth. Examples of such documents could include:

• Payslips or employment contracts.
• Bank statements showing regular income.
• Proof of inheritance or gift.
• Sale of property documentation.
• Business ownership documentation.

This information is treated with the utmost confidentiality and is solely used to satisfy our legal obligations. We understand that these requests can be sensitive, but they are essential for maintaining a secure and compliant gaming environment.

Once you submit your documents, our dedicated verification team will review them. We strive to process all verification requests as quickly as possible. The standard processing time for verification documents is typically within 24 to 48 hours. However, during peak times or if additional information is required, this process may take longer. You will be notified via email or through your Spinko account messages regarding the status of your verification. If your documents are unclear or incomplete, we will contact you to request new or additional information, which will restart the processing timeframe.

Spinko is committed to protecting your personal information and documents. All data submitted for verification is handled in strict accordance with our Privacy Policy and applicable data protection regulations, including GDPR. Your documents are stored securely on encrypted servers with restricted access. We employ robust security measures to prevent unauthorised access, disclosure, alteration, or destruction of your personal data. We will only retain your documents for as long as legally required to comply with our regulatory obligations and for legitimate business purposes.

As a regulated online gaming operator, Spinko adheres to stringent Anti-Money Laundering (AML) laws and regulations. The KYC process is a cornerstone of our AML framework. Our procedures are designed to detect and prevent activities associated with money laundering and terrorist financing. This includes monitoring transactions, reporting suspicious activities to the relevant authorities, and maintaining detailed records of customer identification and transaction history. By complying with AML regulations, Spinko contributes to the global effort to combat financial crime, ensuring a safer financial ecosystem for everyone.

Gambling is strictly prohibited for individuals under the legal gambling age. Spinko is committed to preventing underage gambling. Our age verification procedures are a critical part of our KYC process. We verify your date of birth using the identification documents you provide to ensure you meet the minimum age requirement for legal gambling in your jurisdiction. Any account found to belong to an underage individual will be immediately closed, winnings will be forfeited, and any remaining balance may be returned to the depositor if traceable. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling websites.

If there is a delay in your verification, or if your submission is unsuccessful, our support team will contact you with specific instructions and reasons. Common reasons for delays or unsuccessful verification include:

• Unclear or unreadable documents.
• Expired identification documents.
• Documents not showing all required information.
• Discrepancies between the information provided during registration and the documents.
• Documents not meeting the criteria (e.g., mobile phone bill for proof of address).

It is important to respond promptly to any requests for additional information to avoid further delays or potential account restrictions. Failure to complete verification within a reasonable timeframe may result in account suspension or closure, and any pending withdrawals may be cancelled.

If you have any questions about the KYC process, document requirements, or the status of your verification, please do not hesitate to contact our dedicated Customer Support team. You can reach us via live chat on the Spinko website or by sending an email to our support address. Our team is available to assist you and guide you through the verification process, ensuring a smooth and efficient experience. We are here to help you understand our requirements and resolve any issues you may encounter.