Responsible Gambling

Spinko is dedicated to providing a secure and enjoyable online gaming environment. We understand that for most players, gambling is a form of entertainment. However, we also recognise that for a small percentage of individuals, it can become a problem. Our Responsible Gaming policy outlines the measures we have implemented to prevent problem gambling, protect vulnerable players, and ensure that all activity on our platform remains within healthy limits. We are committed to upholding the highest standards of player protection and promoting responsible conduct.

As a licensed operator, Spinko adheres strictly to the regulations set forth by our licensing authority. This includes proactive measures to identify and assist players who may be experiencing difficulties. We believe in empowering our players with the tools and information necessary to manage their gambling habits effectively. Our team is trained to recognise the signs of problem gambling and to provide appropriate support and guidance.

Problem gambling can manifest in various ways and is not always immediately obvious. It is important to be aware of the potential signs, both in yourself and in others. Early recognition can lead to timely intervention and support. While gambling can be an exciting pastime, it should never negatively impact your financial stability, relationships, or mental well-being.

Some common indicators of problem gambling include:

• Spending more money or time on gambling than you intended.
• Chasing losses, attempting to win back money you have lost.
• Gambling affecting your work, studies, or personal relationships.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Borrowing money or selling possessions to fund gambling.
• Concealing the extent of your gambling from family or friends.
• Feeling guilty, anxious, or depressed about your gambling activities.
• Neglecting responsibilities due to gambling.

If you recognise any of these signs in yourself or someone you know, we encourage you to seek help. Spinko provides various tools to help manage gambling, and external support organisations can offer professional guidance.

Maintaining control over your gambling habits is crucial for ensuring it remains a source of entertainment. At Spinko, we advocate for responsible play. Here are some practical tips to help you keep your gambling fun and within safe limits:

• Set a budget: Decide how much money you can afford to lose before you start playing, and stick to it. Never gamble with money intended for essential expenses.
• Set a time limit: Determine how long you will play and adhere to that limit. Regular breaks are important.
• Do not chase losses: Accept that losses are a part of gambling. Trying to win back lost money often leads to further losses.
• Gamble for entertainment, not income: View gambling as a leisure activity, not a way to earn money.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a variety of hobbies and interests.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Do not gamble under the influence: Alcohol or drugs can cloud judgment and lead to poor choices.

Spinko offers various tools within your account settings to help you manage these aspects of your play proactively.

Spinko provides robust tools to help you manage your spending and playing habits. You can set personal limits on deposits, losses, and wagers over specific timeframes. These limits are designed to help you stay within your budget and maintain control.

• Deposit Limits: You can set a maximum amount you can deposit into your Spinko account over a daily, weekly, or monthly period. Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This allows you to define a maximum amount you are willing to lose over a daily, weekly, or monthly period. If your net losses (winnings minus stakes) reach this threshold, you will be prevented from placing further wagers until the period resets.
• Wager Limits: You can set a maximum total amount you wish to wager over a daily, weekly, or monthly period. Once this limit is reached, you will be unable to place further bets until the period resets.

You can adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Any request to increase a limit will be subject to a cooling-off period before it takes effect, typically 24 hours, to allow for careful consideration of the change.

If you feel you need a short break from gambling, Spinko offers Time-Out and Cool-Off options. These temporary measures allow you to pause your activity without fully self-excluding.

• Time-Out: This option allows you to take a short break from gambling for a period of 24 hours, 48 hours, or 7 days. During a Time-Out, you will not be able to log into your Spinko account or receive marketing communications.
• Cool-Off Period: For longer breaks, you can implement a Cool-Off period of 1 month, 3 months, or 6 months. Similar to a Time-Out, you will be unable to access your account or receive promotional material during this time.

Once a Time-Out or Cool-Off period is activated, it cannot be reversed until the chosen duration has elapsed. We encourage you to use these features if you feel your gambling is becoming unmanageable or if you simply need a short break to refocus.

For individuals who feel they need a more significant break from gambling, Spinko offers a comprehensive self-exclusion program. Self-exclusion is a voluntary commitment to prevent yourself from accessing our services for an extended period.

You can choose to self-exclude from Spinko for periods of 6 months, 1 year, 2 years, or 5 years. During a self-exclusion period:

• Your Spinko account will be immediately closed, and you will not be able to log in.
• You will be removed from all marketing databases and will not receive any promotional materials.
• Any remaining balance in your account will be returned to you, subject to our withdrawal policies.
• We will take all reasonable steps to prevent you from opening new accounts with Spinko.

Self-exclusion is a serious step and should be considered carefully. Once activated, a self-exclusion cannot be reversed until the chosen period has fully expired. If you wish to self-exclude, please contact our customer support team, who can guide you through the process and provide information on further support resources.

Spinko is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or the legal age for gambling in their jurisdiction, whichever is higher. We employ robust age verification procedures during the registration process to confirm the age of all our players. Any attempt by a minor to register an account will result in immediate account closure and reporting to relevant authorities.

We urge parents and guardians to take proactive steps to protect minors from accessing online gambling sites. Here are some recommendations:

• Keep your Spinko login details confidential and secure.
• Do not leave children unsupervised when you are logged into your Spinko account.
• Educate children about the potential risks of underage gambling.
• Install parental control software on your devices to block access to gambling websites.

Spinko takes its responsibility in this area very seriously and continuously reviews its procedures to ensure compliance and effective protection of minors.

To help you monitor your playing time and make informed decisions, Spinko offers Reality Checks. This feature provides periodic notifications during your gaming sessions, reminding you of how long you have been playing.

You can set the frequency of these reminders, for example, every 30 minutes or every hour. When a Reality Check appears, it will display:

• The total time elapsed since you started your current session.
• Your net winnings or losses during that session.

At this point, you will have the option to continue playing, review your account history, or log out. The purpose of the Reality Check is to give you a moment to pause, reflect on your activity, and decide whether to continue or take a break. We believe this tool is vital in promoting mindful gambling and preventing extended, unplanned play sessions.

Understanding your own gambling habits is the first step towards responsible play. Spinko encourages you to regularly assess your relationship with gambling. We provide a self-assessment questionnaire to help you evaluate whether your gambling is within healthy limits or if it might be becoming problematic. This assessment is entirely confidential and designed for your personal reflection.

Consider the following questions honestly:

• Do you spend more money or time on gambling than you intended?
• Has gambling ever caused you to neglect your work, studies, or family responsibilities?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Do you feel the need to gamble with increasing amounts of money to achieve the desired excitement?
• Have you tried to control, cut back, or stop gambling, but been unsuccessful?
• Do you feel restless or irritable when attempting to cut down or stop gambling?
• Do you gamble to escape from problems or feelings of helplessness, guilt, anxiety, or depression?
• Have you ever jeopardised or lost a significant relationship, job, or educational or career opportunity because of gambling?
• Have you relied on others to provide money to relieve a desperate financial situation caused by gambling?

If you answered yes to several of these questions, it may indicate a potential problem. We strongly recommend that you consider using the responsible gaming tools available on Spinko, such as limits or self-exclusion, and seek professional help from a support organisation.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)